Customer Success Architect

Job Summary

A company is looking for a Customer Success Architect (Identity Lifecycle Management).

Key Responsibilities

• Own the customer relationship throughout all stages of the customer lifecycle
• Capture customer feedback and collaborate with the product team to influence the product roadmap
• Act as a subject matter expert on Lifecycle Management, developing standardized workflows and playbooks

Required Qualifications

• BA/BS degree or equivalent experience required
• 5+ years of experience in customer success or consulting with technical enterprise customers
• Proven ability to manage customer Lifecycle Management Deployments in a customer-facing role
• Experience with at least one major cloud service provider (AWS, GCP, Azure)
• Strong understanding of Identity & Access Management