Customer Success Architect

Job Summary

As a full-time remote Customer Success Architect, the successful candidate will manage customer relationships throughout their journey, providing strategic consultation on data architecture and governance while ensuring successful onboarding and implementation of Mixpanel's analytics solutions.

Key responsibilities

• Serve as a trusted technical advisor, providing strategic consultation on data architecture, governance, and business outcomes
• Own the customer's success with Mixpanel, documenting and delivering ROI throughout their journey
• Engage with customers' engineering and product teams to optimize Mixpanel deployments and improve data trust

Required qualifications

• At least 3 years of experience as a Customer Success Manager, Solutions Architect, or similar role
• Experience consulting on defining and delivering ROI through new tool implementations
• Familiarity with databases and cloud data warehouses such as Google Cloud, Amazon Redshift, and Snowflake
• Proficiency in data querying and modeling using tools like SQL, Python, or Business Intelligence tools
• Demonstrated ability to manage complex projects with various client stakeholders