Customer Success Architect

Job Summary

Owning the post-sales technical relationship, the full-time Customer Success Architect will guide customers through onboarding, implementation, and long-term success with the Akeyless platform in a fully remote environment.

Key responsibilities

• Lead end-to-end onboarding and implementation of Akeyless solutions, focusing on architecture design and integrations
• Serve as a trusted technical advisor, fostering strong customer relationships and supporting adoption and expansion aligned with business goals
• Troubleshoot complex technical issues and provide guidance on DevOps, security, and cloud-native environments

Required qualifications

• 7+ years in a technical customer-facing role (CSE, TAM, Solutions Engineer, etc.)
• Strong experience with Kubernetes, Docker, Linux, and cloud platforms (AWS, Azure, or GCP)
• Experience supporting or implementing SaaS or security products
• Ability to combine technical depth with customer-facing communication
• Strong troubleshooting and problem-solving skills