Customer Success Associate

Job Summary

A company is looking for a Customer Success Associate.

Key Responsibilities:

• Guiding customers throughout their journey and understanding their needs
• Identifying product usage gaps, consulting on solutions, and driving customer advocacy
• Managing churn, increasing customer retention, and building customer success journeys

Required Qualifications:

• 2-5 years of experience in a B2B SaaS domain with customer-facing roles
• Passion for 3D Technology
• Resourcefulness, autonomy, and customer-centric approach
• CRM experience and understanding of customer best practices
• Experience working in a startup environment is a bonus