Customer Success Associate

Job Summary

A company is looking for a Customer Success Associate to manage customer onboarding and support through standardized processes.

Key Responsibilities

• Manage customer onboarding and adoption using tech-touch playbooks
• Oversee the renewal process and communicate price increases to customers
• Maintain accurate documentation and identify opportunities for process improvements

Required Qualifications

• 1-2 years of experience in customer-facing roles such as support or training
• Familiarity with CRM and customer lifecycle tools
• Strong organizational skills and ability to follow structured workflows
• Ability to recognize patterns in customer behavior and identify risk indicators
• Comfort working in a fast-paced SaaS environment with a high volume of customers