Job Summary

A company is looking for a Customer Success Associate.

Key Responsibilities:

• Support existing customers through phone, email, and Live Chat
• Create training videos and content for Knowledge Base
• Provide input for future software releases and assist with testing

Required Qualifications:

• Minimum two years of experience in an eye care setting
• Experience with EMR/EHR software in various roles
• Proficiency in MS Office applications and application sharing tools
• Knowledge of HIPAA requirements
• Passionate customer-champion with remote customer support experience