Customer Success Associate

Job Summary

A company is looking for a Customer Success Associate to support and nurture user relationships.

Key Responsibilities

• Provide exceptional customer service across various communication channels
• Respond to user complaints and inquiries professionally and timely
• Assist internal teams with requests and review transactions for potential fraud

Required Qualifications

• 1+ years of experience in a direct Customer Support/Success role
• Availability to work weeknights and weekends, covering 40 hours per week
• Experience with conflict resolution and effective communication
• Ability to support interdepartmental needs related to user interactions
• Knowledge of regulatory operations and compliance is a plus