Customer Success Associate

Job Summary

A company is looking for a Customer Success Associate to provide support to clients and enhance their experience with the software products.

Key Responsibilities

• Provide high-level, empathetic customer support via various communication channels
• Conduct training and support calls while managing day-to-day business inquiries
• Collaborate with internal teams to integrate user feedback into products

Required Qualifications

• Bachelor's degree or equivalent
• 2+ years of experience in Customer Success
• Experience at a SaaS company and familiarity with Intercom
• Ability to work 9-5pm Eastern Time, Monday-Friday
• Proven experience in de-escalating customer situations and providing quality support