Customer Success Associate

Job Summary

A company is looking for a Customer Success Associate to support clients and enhance their experience with the services offered.

Key Responsibilities

• Handle inbound calls and emails to build and maintain strong client relationships
• Respond to client inquiries for user support while providing excellent service
• Perform outbound outreach to drive adoption of services and assist customers in growing their business

Required Qualifications

• Relevant experience in a customer support environment
• Experience with customer support software such as Zendesk or Salesforce is a plus
• Ability to handle 40+ calls a day
• A passion for helping others succeed and a positive attitude
• Experience working collaboratively in a team setting