Customer Success Associate

Job Summary

A company is looking for a Customer Success Associate - Key Accounts.

Key Responsibilities

• Support the Key Accounts team by driving operational efficiencies and process improvements
• Assist in Business Reviews and strategic check-ins with customers
• Help identify and resolve customer concerns and blockers to adoption

Required Qualifications

• Builds trust-based connections and advocates for customer needs
• Gathers and applies business context to improve outcomes
• Learns to navigate the platform and supports client configurations
• Assists with key lifecycle milestones including onboarding and renewal
• Embraces feedback and change, eager to grow in a dynamic environment