Customer Success Associate

Job Summary

A company is looking for a Customer Success Associate to optimize and enrich the customer experience through proactive engagement strategies.

Key Responsibilities

• Develop long-term relationships with customers to understand their business needs and protect revenue
• Act as a strategic advisor to identify upselling and cross-selling opportunities while monitoring customer health scores
• Serve as the main point of contact for customer inquiries, working cross-functionally to resolve issues and prepare performance reports

Required Qualifications

• 3-5+ years of SaaS Customer Success or Account Management experience
• Demonstrated commercial mindset with an understanding of selling moments
• Process-oriented with a focus on customer goal achievement KPIs
• Experience using data to drive growth and retention campaigns