Customer Success Associate

Job Summary

A company is looking for a F2P Customer Success Associate to support and nurture user relationships.

Key Responsibilities

• Provide exceptional customer service and demonstrate product knowledge
• Communicate effectively with users across various channels, including email, chat, and social media
• Assist with user onboarding, resolve issues, and collect product feedback

Required Qualifications

• Competence with Intercom is preferred but not required
• Ability to work weeknights and weekends due to varying shifts
• High degree of empathy and a customer-centric personality
• Strong problem-solving skills and initiative in identifying creative solutions
• Passion for sports and familiarity with the platform