Customer Success Associate

Job Summary

A company is looking for a Customer Success Associate - Public Sector.

Key Responsibilities

• Ensure customers increase safety, efficiency, and sustainability of operations using the IoT platform
• Compose joint success plans with customers to outline objectives, metrics, and timelines
• Conduct workshops and orchestrate executive business reviews to align on goals and recommend workflow changes

Required Qualifications

• 1+ years of experience in Customer Success, account management, or strategic consulting; Enterprise SaaS experience preferred
• Bachelor's degree from an accredited university
• Experience assisting or working with technical products
• Proven track record of building trust and communicating with various stakeholders
• Strong ability to thrive in a fast-paced, change-heavy environment