Customer Success Associate

Job Summary

A company is looking for a Customer Success Associate in Australia.

Key Responsibilities

• Engage with schools to support subscription renewals and maintain strong relationships with key decision makers
• Provide hands-on implementation support and guide schools through effective use of product features
• Serve as the primary point of contact for customer inquiries and troubleshoot issues while documenting interactions in Salesforce

Required Qualifications

• Bachelor's degree
• 2+ years of experience in customer service or account management; teaching/tutoring experience is a plus
• Ability to prioritize tasks and work efficiently
• Energetic and positive attitude with the ability to work independently and as part of a team
• Passion for improving education through technology