Customer Success Associate

Job Summary

A company is looking for a Customer Success Associate responsible for managing renewals and at-risk situations of assigned accounts.

Key Responsibilities

• Drive the post-sales journey for assigned accounts, ensuring product adoption, expansion, advocacy, and renewal
• Manage a high-volume book of business, maintaining accurate forecasts and account statuses within SFDC
• Monitor account health indicators to identify churn risk and develop mitigation strategies

Required Qualifications

• Experience managing renewal and negotiation conversations
• Professional presence with the ability to understand and present to customers
• Ability to connect customer's business needs to product value
• 1+ years of Technology/SaaS/Software experience is a plus