Customer Success Associate

Job Summary

A company is looking for a Customer Success Associate to join their Higher Education team.

Key Responsibilities

• Manage daily incoming customer emails and inquiries, escalating issues as needed
• Support the renewal journey by gathering account intelligence and preparing documentation
• Assist in project support to improve internal workflows and enhance customer experience

Required Qualifications

• College degree (BS, BA, etc.)
• Customer-facing background within the software industry
• Ability to multitask and prioritize in a changing environment
• Strong team mentality and strategic resource utilization
• Ability to work North America hours