Customer Success Associate

Job Summary

A company is looking for a Customer Success Associate to support and nurture customer relationships with a focus on product adoption, satisfaction, and retention.

Key Responsibilities

• Assist in building and maintaining customer relationships, focusing on product adoption, satisfaction, and retention
• Provide basic technical and product support to help customers maximize value, including managing escalations when necessary
• Help navigate the contract renewal process and keep stakeholders informed on status updates

Required Qualifications

• 0-2 years of professional experience (Customer Success or Account Management experience is a plus)
• Strong organizational skills with an ability to manage data and track progress effectively
• Some experience in customer-facing roles is preferred
• Ability to prioritize tasks and manage multiple customer feedback points in a fast-paced environment
• Flexibility and adaptability to work in changing situations