Customer Success Associate

Job Summary

A company is looking for a Customer Success Associate to manage customer onboarding and support processes.

Key Responsibilities

• Manage customer onboarding and adoption through standardized playbooks
• Monitor customer usage and health signals, taking action on risk indicators
• Oversee the renewal process and communicate annual price increases to customers

Required Qualifications

• 1-2 years of experience in customer-facing roles such as support or training
• Familiarity with CRM and customer lifecycle tools, or willingness to learn
• Excellent organizational skills and comfort with structured workflows
• Ability to recognize patterns in customer behavior and identify risk signs
• Experience working in a fast-paced SaaS environment with a high volume of customers