Customer Success Associate

Job Summary

A company is looking for a Customer Success Associate to support customer engagement and satisfaction.

Key Responsibilities

• Provide ongoing support to a portfolio of standard customers, facilitating product adoption and early success
• Execute proactive customer engagement programs, including check-ins, reminders, and training sessions
• Monitor customer health indicators and reach out to those showing signs of disengagement or confusion

Required Qualifications

• 2 - 3 years of experience in a customer-facing role
• Familiarity with customer data and usage reports to guide outreach
• Basic product knowledge to provide guidance and troubleshooting
• Ability to manage multiple customer interactions and follow-ups
• Experience in supporting customer renewals in an auto-renewal model