Customer Success Associate

Job Summary

A company is looking for a Customer Success Associate to support customer satisfaction and administrative tasks.

Key Responsibilities

• Provide administrative support to Customer Success Managers, including data tracking and billing queries
• Assist with customer cease orders, service renewals, and EOL activities
• Create and manage reports to support customer meetings and CSM activities

Required Qualifications

• College degree and 1-3 years of relevant professional experience or equivalent education
• Experience in an administrative role or service management environment
• Strong team player with the ability to adapt to change
• Good organizational and planning skills
• Proficiency in Excel and familiarity with customer service principles