Customer Success Associate

Job Summary

A company is looking for a Customer Success Associate to enhance customer retention and experience.

Key Responsibilities

• Serve as the primary contact and advocate for an assigned book of business
• Drive customer engagement and adoption through proactive interactions and support
• Collaborate with various teams to optimize contract terms and promote product feature adoption

Required Qualifications

• 1-2 years in a customer-facing role managing B2B relationships, preferably in SaaS
• Proven expertise in contract negotiations and driving sales-focused opportunities
• Experience as a trusted advisor to customers
• Adaptability to manage new projects and changing priorities
• Familiarity with Salesforce, Catalyst, GSuite, or similar software