Customer Success Associate

Job Summary

A company is looking for a Customer Success Associate - Depositions.

Key Responsibilities

• Support customer retention and adoption by monitoring health metrics and usage trends
• Prepare and support business reviews with usage data and operational insights
• Collaborate with cross-functional teams to enhance customer experience and support go-to-market initiatives

Required Qualifications

• 2+ years of experience in Customer Success, Account Management, or a related client-facing role
• Data-driven mindset with the ability to interpret usage metrics and health indicators
• Highly organized and capable of managing multiple customer initiatives simultaneously
• Experience in SaaS, legal tech, or B2B software is a plus
• Ability to occasionally travel for customer meetings and conferences