Customer Success Associate

Job Summary

A company is looking for a Customer Success Associate - Online Brand Protection.

Key Responsibilities

• Own and manage client relationships, ensuring satisfaction and retention
• Develop and monitor strategies and KPIs for customer programs
• Lead quarterly business reviews and collaborate with various departments for cohesive brand protection efforts

Required Qualifications

• Previous experience in Brand Protection or a related role is preferred
• Strong knowledge of the Brand Protection industry, including online infringement and counterfeiting
• Ability to build and maintain relationships with clients and internal teams
• Excellent organizational and time management skills
• Motivated and results-driven individual with strong risk assessment skills