Customer Success Associate

Job Summary

A company is looking for a Customer Success Associate to support small and mid-sized businesses in the CPG industry through effective cash flow management.

Key Responsibilities

• Manage and grow a portfolio of small and mid-sized businesses, focusing on reducing churn and uncovering revenue opportunities
• Engage with customers to understand their challenges and facilitate their success using the company's solutions
• Coordinate regular customer engagement activities, including check-ins and feedback sessions

Required Qualifications

• 3-5 years of experience in customer success or account management, preferably in the fintech or credit industry
• Demonstrated commitment to exceeding customer expectations and advocating for their needs
• Ability to work independently while also collaborating effectively within a team
• Familiarity with Salesforce CRM and other customer success-related software
• Comfortable navigating internal change management and working cross-functionally