Customer Success Associate

Job Summary

A company is looking for a Customer Success Associate to support clinical researchers and enhance their experience throughout the research journey.

Key Responsibilities

• Manage and oversee the creation of marketing and study recruitment materials
• Coordinate with internal and external teams to launch recruitment campaigns
• Build and maintain strong relationships with researchers while addressing customer needs

Required Qualifications

• Bachelor's degree
• Minimum 2 years of experience in an academic research environment
• Experience working autonomously and managing complex challenges
• Organized and detail-oriented
• Familiarity with customer support processes