Customer Success Associate

Job Summary

A company is looking for a Customer Success Associate in Australia.

Key Responsibilities

• Proactively manage school accounts, ensuring smooth renewals and maintaining strong relationships with key decision-makers
• Provide hands-on implementation support and exceptional customer service, guiding schools through product features and best practices
• Act as the primary point of contact for customers, troubleshooting issues and gathering feedback to inform product improvements

Required Qualifications

• Bachelor's degree
• 3+ years of experience in customer service or account management; teaching/tutoring experience is a plus
• Ability to prioritize tasks and work efficiently
• Energetic, positive attitude with the ability to work independently and collaboratively
• Passion for improving education through technology