Customer Success Associate

Job Summary

A company is looking for a Customer Success Associate (Part Time).

Key Responsibilities

• Answer customer support questions via email, phone, and other channels
• Communicate with customers across various platforms with professionalism and empathy
• Write, review, edit, and update content for the knowledge base

Required Qualifications

• 1+ years of experience in a customer support or customer success role
• 1+ years of experience in technical writing or the software startup industry
• Familiarity with G Suite applications
• Some familiarity with Zendesk or other help desk software required
• Some familiarity with the company's platform is a plus, but not required