Customer Success Associate

Job Summary

A company is looking for an Associate, Customer Success to support the management of Utility VPP programs and ensure customer satisfaction.

Key Responsibilities

• Maintain positive relationships with operational teams at energy partner accounts
• Support program delivery and operations, including new launches and ongoing management
• Track key program metrics and prepare regular status reports for stakeholders

Required Qualifications

• BA/BS degree and/or 1-2+ years of experience in a customer-facing role
• Familiarity with the energy or utility industry
• Strong organizational skills and experience managing multiple tasks
• Willingness to learn and adapt in a dynamic environment
• Interest in demand response programs or related energy technologies is a plus