Customer Success Associate

Job Summary

A company is looking for a Customer Success Associate (Contract, Part-Time, Remote).

Key Responsibilities

• Respond to customer inquiries in a timely and empathetic manner, focusing on first-contact resolution
• Troubleshoot various customer issues, including login, account access, and app functionality
• Document customer interactions accurately and follow up on escalated issues to ensure resolution

Required Qualifications

• 1+ years of customer support experience
• Experience with ticketing software, such as Zendesk and JIRA
• Comfortable using technology, apps, and social media
• Ability to handle sensitive or frustrated customer interactions with professionalism
• Experience in creating clear documentation and FAQs is a plus