Customer Success Associate

Job Summary

A company is looking for a Customer Success Associate to support customer engagement and satisfaction in a remote setting.

Key Responsibilities

• Support onboarding and daily success of customers by coordinating check-ins and assisting with platform questions
• Act as a liaison between customers and internal teams to ensure smooth execution of customer programs
• Track customer activity and health, and contribute to process improvements and knowledge-sharing initiatives

Required Qualifications

• 1-3 years of experience in customer success, account management, or a related role
• Proactive mindset with the ability to manage multiple tasks effectively
• Comfort working cross-functionally with various teams
• Strong interest in learning about customers and the promotional merchandise industry
• Familiarity with CRM systems is a plus