Customer Success Associate

Job Summary

A company is looking for a Customer Success Associate.

Key Responsibilities

• Manage a portfolio of customer accounts to drive adoption, satisfaction, and renewals
• Support go-to-market teams to ensure a seamless customer experience and successful outcomes
• Assist customers throughout their lifecycle, including onboarding, technical support, and training sessions

Required Qualifications

• Experience in Customer Success, Account Management, or similar roles within a B2B SaaS environment
• Strong technical acumen with the ability to learn and communicate software functionality
• Experience interacting with technical stakeholders and navigating technical discussions
• Understanding of Customer Success metrics such as NPS and customer health scores
• Experience with CRM or Customer Success platforms