Customer Success Associate

Job Summary

A company is looking for a Customer Success Associate / Account Manager.

Key Responsibilities

• Act as the primary point of contact for a portfolio of 5-150 clients, managing relationships and ensuring satisfaction
• Coordinate project setup with internal teams and provide regular updates on licensing projects and deliverables
• Identify opportunities for service expansion and collaborate with teams to resolve licensing issues

Required Qualifications

• Bachelor's degree or equivalent experience
• 1-2 years of experience in customer service, account management, or licensing-related work
• High level of professionalism and discretion in handling sensitive information
• Proficiency in Microsoft Office Suite and Adobe Acrobat in a Windows environment
• Self-motivated with the ability to work independently and as part of a team