Customer Success Associate

Job Summary

A company is looking for a Customer Success Associate (US) to manage customer onboarding and program delivery.

Key Responsibilities

• Own end-to-end program execution for customers, ensuring timely and successful deployments
• Drive customer adoption and engagement through key milestones
• Lead cross-functional delivery coordination, representing customer needs and ensuring commitments are met

Required Qualifications

• Experience in customer-facing roles focused on execution (e.g., onboarding, implementation)
• Proven ability to manage complex, multi-stakeholder workstreams and meet deadlines
• Familiarity with AI tools for workflow redesign and automation
• Demonstrated high ownership and follow-through in project delivery
• Ability to create structure in ambiguous environments to drive work forward