Customer Success Associate

Job Summary

A company is looking for a Customer Success Associate to support clinical researchers and enhance their experience throughout the research journey.

Key Responsibilities

• Manage and oversee the creation of marketing and study recruitment materials
• Coordinate with internal and external teams to launch recruitment campaigns
• Conduct client check-ins and support to ensure customer satisfaction and retention

Required Qualifications

• Bachelor's degree
• Minimum 2 years of experience in an academic research environment
• Experience in customer support or client-facing roles
• Ability to work autonomously and manage multiple tasks
• Familiarity with clinical trials is a plus