Customer Success Associate

Job Summary

A company is looking for a Customer Success Tier I Associate to provide support for brokers and administrators in the healthcare sector.

Key Responsibilities

• Provide assistance to brokers and admins through phone and email for administrative needs
• Assist with onboarding and system requirements for new and renewing plans
• Address and resolve complaints, ensuring compliance with HIPAA policies

Required Qualifications

• 2+ years of experience in support-related roles
• Experience in health insurance or a related field preferred
• Comfortable with remote work and modern web applications
• Bilingual in Spanish and English is a plus
• Strong time management and organizational skills