Customer Success Associate

Job Summary

A company is looking for a Customer Success Associate.

Key Responsibilities

• Manage and oversee the creation of marketing and study recruitment materials
• Coordinate with internal and external teams to launch recruitment campaigns
• Build and maintain strong relationships with researchers throughout the study lifecycle

Required Qualifications

• Bachelor's degree
• Minimum 2 years of experience in an academic research environment
• Experience in customer support and relationship management
• Ability to work autonomously and manage complex tasks
• Experience in gathering customer feedback to inform business processes