Customer Success Associate

Job Summary

A company is looking for an Associate Customer Success Manager.

Key Responsibilities

• Maintain and update Health Scorecards and account risk tracking to support customer engagement
• Coordinate preparation of materials for customer renewals and assist in account plan updates
• Support cross-sell activities by coordinating contracts and working with relevant teams

Required Qualifications

• 3-6+ years in Customer Success Operations, CS Admin, or RevOps
• Experience supporting high-touch enterprise account models
• Familiarity with renewal and expansion support processes
• Proficient with CRM systems, reporting, and coordination across functions
• High school diploma required