Customer Success Associate

Job Summary

Customer Success Associate is a temporary, program-based role focused on managing sub-$2,500 renewal accounts, executing renewals end-to-end, and supporting the Foundation Customer Success team from June 1 through October 31, 2026.

Key Responsibilities

• Own and execute sub-$2,500 renewal opportunities in the assigned region
• Follow the Foundation renewal playbook for outreach, quote delivery, and closing
• Maintain Salesforce hygiene and escalate accounts needing strategic attention

Required Qualifications

• 1-3 years of experience in SaaS inside sales, renewals, or customer success
• Proven ability to manage a high-volume, transactional book
• Salesforce proficiency is required
• Self-directed and organized with the ability to prioritize effectively
• K-12 EdTech experience is a plus but not required