Customer Success Associate

Job Summary

Customer Success Associate, a full-time position responsible for providing support to brokers and admins by resolving issues, educating partners, and ensuring smooth operations in healthcare administration.

Key Responsibilities

• Provide assistance to brokers and admins via phone and email
• Address and resolve complaints, including billing discrepancies and coverage denials
• Educate partners on compliance requirements and assist with navigating online resources

Required Qualifications

• 2+ years of experience in support-related roles
• Experience in health insurance or a related field preferred
• Comfortable with remote work and modern web applications
• Bilingual in Spanish and English is a plus
• Strong time management and organizational skills