Customer Success Associate

Job Summary

Supporting the execution of high-volume operational work, the full-time Customer Success Associate will manage onboarding, configuration, and customer support initiatives remotely, ensuring timely completion of tasks that enhance customer experience and product adoption.

Key responsibilities

• Create and configure hotel accounts in backend systems while ensuring accuracy and proper branding
• Resolve Customer Operations tickets and coordinate onboarding and training sessions with customers
• Participate in special projects and provide timely updates to Customer Success Managers and stakeholders on task progress

Required qualifications

• 1-3 years of experience in customer support, customer success, operations, or hospitality
• Strong attention to detail and ability to manage multiple tasks simultaneously
• Experience with customer-facing interactions and problem-solving
• Comfortable working in a fast-paced, high-volume environment
• Familiarity with CRM systems, ticketing platforms, or similar operational tools