Customer Success Associate

Job Summary

Supporting customer onboarding and engagement, the full-time Customer Success Associate will manage customer interactions, maintain HubSpot data, and collaborate with cross-functional teams in a remote environment.

Key responsibilities

• Support customer onboarding and retention efforts, ensuring positive customer experiences
• Administer HubSpot, including maintaining dashboards, reports, and CRM data quality
• Collaborate with Sales, Marketing, and Technical Support teams to enhance customer communication and issue resolution

Required qualifications

• 3-5 years of experience in a customer-facing role, preferably in SaaS
• Strong hands-on experience with HubSpot, including CRM administration and reporting
• Proficiency in Microsoft Teams, Excel, and PowerPoint
• Experience with AI-enabled CRM features or automation tools is a plus
• Self-motivated with strong organizational skills and the ability to build rapport across all organizational levels