Customer Success Associate

Job Summary

Supporting user relationships on the night shift, the full-time Customer Success Associate will provide exceptional customer service, assist with onboarding, and resolve user inquiries remotely.

Key responsibilities

• Provide exceptional customer service across multiple channels, including email, chat, and social media
• Respond to user complaints and inquiries in a professional and timely manner, practicing conflict resolution
• Assist internal teams with ad hoc requests and conduct fraud reviews related to user transactions

Required qualifications

• 2+ years of experience in a direct Customer Support/Success role
• Availability to work weeknights and weekends, covering 40 hours per week
• Excellent verbal and written communication skills for collaboration across departments
• Ability to assist with regulatory operations and compliance as needed
• Experience with fraud review processes and user account maintenance