Customer Success Associate

Job Summary

Focused on relationship building and proactive outreach, the full-time Customer Success Associate will drive value and strategic conversations with SMB and Mid-Market customers in a remote environment, ensuring customer satisfaction, product adoption, and retention.

Key responsibilities

• Provide industry and platform expertise to help customers derive valuable insights from the product
• Advise customers on best practices to maximize value and ROI from the platform
• Partner with Account Managers to develop growth strategies and secure successful renewals and expansions

Required qualifications

• 1-2 years of experience in a B2B SaaS environment; Martech industry experience is a plus
• Ability to collaborate with key stakeholders at the Champion and decision-making levels
• Proven track record of meeting or exceeding performance and retention goals
• Experience with Salesforce
• Project management experience is a plus