Customer Success Associate

Job Summary

Owning the onboarding and training experience for new users, the full-time Customer Success Associate will manage existing mid-market accounts and serve as the primary point of contact while working remotely to ensure customer success and engagement with the Voxel platform.

Key responsibilities

• Lead onboarding and training sessions for new users to facilitate smooth platform adoption
• Manage relationships and drive engagement for a portfolio of existing customer sites
• Monitor customer health signals and proactively address risks or opportunities with the Customer Success team

Required qualifications

• 1-3 years of experience in customer success, account management, or a client-facing role
• Strong communication and interpersonal skills for conducting training sessions and building relationships
• Highly organized with the ability to manage multiple accounts and priorities
• Proactive problem-solving mindset with a willingness to take initiative
• Comfortable working in a fast-paced and evolving environment