Customer Success Associate

Job Summary

To support a diverse user base, the full-time Customer Success Associate will manage a portfolio of accounts, ensuring value optimization and strategic engagement while working remotely, preferably from the greater NYC or DC areas.

Key responsibilities

• Serve as the platform expert, providing user-level support and aligning with client business goals
• Develop and maintain strong relationships with clients to drive retention and identify growth opportunities
• Collect customer feedback and collaborate with product development teams to enhance the platform based on user needs

Required qualifications

• 2-3+ years of experience in enterprise software or SaaS customer success/account management
• Proven track record of providing product support at the user level
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Familiarity with publicly available information and social media analysis related to corporate security or risk management
• Experience with Salesforce or similar CRM platforms is a plus