Customer Success Associate

Job Summary

Supporting the execution of high-volume operational work, the full-time Customer Success Associate will manage onboarding, configuration, and customer support initiatives remotely while collaborating closely with Customer Success Managers to enhance customer experience and product adoption.

Key responsibilities

• Create and configure hotel accounts in backend systems, ensuring accuracy and branding
• Resolve Customer Operations tickets and coordinate onboarding and training sessions with customers
• Support high-volume rollout initiatives and participate in special projects related to customer outreach and operational support

Required qualifications

• 1-3 years of experience in customer support, customer success, operations, or hospitality
• Strong attention to detail and ability to manage multiple tasks simultaneously
• Experience with customer-facing interactions and problem-solving
• Comfortable working in a fast-paced, high-volume environment
• Familiarity with CRM systems, ticketing platforms, or similar operational tools