Customer Success Associate

Job Summary

Supporting Marketplace providers, the full-time remote Customer Success Associate will deliver operational assistance, maintain provider listings, and enhance customer satisfaction throughout the customer lifecycle.

Key responsibilities

• Serve as the primary support contact for providers, addressing inquiries and resolving issues promptly
• Build and nurture positive relationships with Marketplace providers to enhance engagement and satisfaction
• Monitor customer activity and proactively identify opportunities for improving the customer experience

Required qualifications

• Bachelor's degree or equivalent work experience
• 2-3 years of experience in Implementation, Account Management, or a related field
• Past experience in a healthcare setting is required
• Demonstrated experience handling escalated or complex customer support issues
• Strong customer service and relationship-building skills