Customer Success Associate

Job Summary

To support a growing customer base, the full-time hybrid Customer Success Associate will manage onboarding, drive platform adoption, and enhance customer satisfaction while serving as the primary contact for a portfolio of growth customers.

Key Responsibilities

• Take ownership of customer onboarding and lifecycle management, identifying upsell and expansion opportunities
• Serve as the primary contact for customer inquiries, collaborating with internal teams to resolve issues and improve the customer experience
• Track performance metrics and implement strategies to reduce churn and enhance customer loyalty

Required Qualifications

• Education such as a college or university degree, or equivalent hands-on experience in a customer-facing environment
• Experience building relationships and supporting customer outcomes, with a focus on developing a career in Customer Success
• Strong relationship management and organizational skills
• Experience working with SaaS products or related technology platforms is considered an asset
• Comfort working within structured playbooks and scaled customer success models