Customer Success Associate

Job Summary

Supporting and retaining low-touch customer segments, the full-time Customer Success Associate will strategically manage a portfolio of small to mid-size customers to drive product adoption, mitigate churn risks, and support renewal outcomes through data-driven workflows and targeted outreach in a remote environment.

Key responsibilities:

• Strategically manage retention outcomes for a portfolio of customers by evaluating and prioritizing their needs
• Analyze customer health signals and execute targeted outreach strategies based on behavioral triggers
• Lead virtual engagement sessions to drive customer value and collaborate with cross-functional teams on lifecycle campaigns

Required qualifications:

• 2+ years of experience in Customer Success, Account Management, Support, or related roles (preferably in B2B SaaS)
• Experience with CRM and customer systems such as Salesforce, Gainsight, or Zendesk
• Demonstrated ability to prioritize and manage time effectively across multiple accounts
• High emotional intelligence with a balance of empathy and assertiveness in customer interactions
• Familiarity with subscription-based business models and customer health metrics is a plus