Customer Success Associate

Job Summary

Supporting the day-to-day experience of clients, the full-time remote Customer Success Associate will manage onboarding, client engagement, and product feedback while driving user adoption and ensuring account health.

Key responsibilities

• Schedule and conduct one-on-one onboarding sessions for new users to integrate AlphaSense into their workflows
• Engage with low activity or dormant users through outreach efforts to drive adoption and uncover blockers
• Collaborate with Account Managers and Customer Success Managers to deliver tailored training and maintain account health

Required qualifications

• 1+ years of experience in high-volume outreach or user support
• Ability to communicate complex issues in simple terms to a diverse range of users
• Strong rapport-building skills and a clear communication style
• Motivated and organized, capable of managing multiple tasks in a fast-paced environment
• Energetic and eager to learn new workflows and industry use cases on the job